Services
Work
Strategic delivery - Legacy PHP system replaced with a scalable Softr workflow, eliminating operational drag and technical debt.
System modernisation
UX research
No-Code
Solution
We built a centralised Softr database as the system of record, then layered Softr user interface and application logic on top to create intuitive interfaces for each user role. The result was a single platform where data flows naturally and processes execute without manual intervention. Softr's native workflow tool was used strategically to amplify effect and reduce manual overhead in communications and operational setup.
Mapping the friction points and data silos within the legacy system.
The Problem:
The Action:
Designing a unified Softr-backed ecosystem to replace the monolithic PHP core.
The Action:
The Tech:
Deploying and demonstrating a functional Softr 'v1 - Client Portal' to allow for immediate feedback. Followed by iterative enhancements
The Action:
The Result:
Delivering a maintenance-free, scalable environment that eliminates manual data entry.
Parallel systems ensured zero data loss and continuous operations.
A 100% cloud-native, scalable system that requires zero server maintenance and has zero 'data leakage' between departments.
Outcomes
Three critical improvements across the business.
Data
Centralised data eliminates spreadsheet chaos
All information now lives in a single Airtable base with role-based access controls.
Automation
Workflow automation removes manual bottlenecks
Routine tasks execute automatically, freeing staff to focus on strategic work.
Resilience
Operational resilience through modern architecture
The system scales with the organisation without technical debt or maintenance burden.
How the NFP research team experienced the transformation
"The old system forced us to work around it. The new platform lets us work through it. That distinction changed everything."
Sarah Mitchell
Operations director, QLIB
"We expected a painful migration. Instead, we saw immediate efficiency gains within the first month of running parallel systems."
James Chen
Systems manager, QLIB
"The team adopted the new system without resistance. That tells you something about how well it was designed around their actual needs."
Rebecca Walsh
Chief executive, QLIB
Results
The modernisation delivered concrete outcomes. Manual Emailing process with attachment was eliminated.
Manual work eliminated:
Back and forth mail and attachment sending eliminated - data integrity ensured and clarity for clients all behind secure logins and accounts
Submission Management Structured & Simplified
Created internal back-end submission management, approval & export to align to existing legacy process with existing workflows
44 man days
Explore how a Strategic Audit can identify the operational drag holding your organisation back.
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